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Small Business Online Communication Tools


Facebook is offering $100M in cash grants and ad credits for up to 30,000 eligible small businesses in over 30 countries where they operate.

The program aims to help small businesses to keep their workforce going strong, cover operational and rent costs and connect with more customers.

They recently launched a Business Resource Hub for additional resources about how you can help your business prepare for and manage through disruptions like COVID-19.


Zoom offers support during the COVID-19 pandemic. Zoom training resources are available on their website to help you transition to a remote work environment using Zoom. Comprehensive Guide on how to use zoom for training and for moving your in-person events to virtual ones.

Their site is here to help us most effectively use Zoom as meetings for healthcare as we all navigate the corona virus pandemic.


Google announced an $800+ million commitment to support small- and medium-sized businesses, health organizations and governments, and health workers on the frontline of this global pandemic.

Their commitment includes a $200 million investment fund that will support NGOs and financial institutions around the world to help provide small businesses with access to capital. A $340 million in Google Ads credits available to all SMBs with active accounts over the past year and many more.

Google also rolled out free access to their advanced Hangouts Meet video-conferencing capabilities like larger meetings (up to 250 participants), live streaming and recording until July 1, 2020 enabling productivity for remote workers to be able to connect virtually with their communities and employees when they are unable to do so in person.


Managing your business can be more challenging than usual during this time of heightened uncertainty and isolation, WhatsApp can help you stay connected with your customers and employees during the coronavirus (COVID-19) pandemic.

They recommend using the WhatsApp Business app, which is free to download, to best manage multiple questions, feature helpful information in your business profile and share details about your services in catalog.

WhatsApp Business app gives you the ability to provide regular updates on product availability, host remote consultations, make pickups and deliveries more efficient, take customers inside your store through virtual tour and stay connected to your employees.

GoToMeeting by LogMeIn

To help support the community and customers during the outbreak of Coronavirus (COVID-19), LogMeIn is providing free Emergency Remote Work Kits for Health Care Providers, Educational Institutions, Municipalities & Non-Profit organizations, and current LogMeIn customers.

Emergency Remote Work Kits provide everything you need for a seamless transition to a remote workforce including free, limited-time licenses of our meeting, webinar, remote access, and support solutions. An Account Executive will work with you to determine how we can best meet your needs.

They will allow current LogMeIn customers to expand their agreements with them to include GoToMeeting, GoToWebinar and other tools to cover your entire employee population for up to three months at no additional cost to your current subscription. They will also be offering assistance with deploying and training users who are new to remote working.


It’s their mission to empower everyone at work to communicate more effectively wherever they are. While Loom is used daily by all kinds of people and teams, not just the remote and distributed kind, their product is particularly useful to people who, for whatever reason, can’t be in the same room.

At a time when you and the world are avoiding physical contact, here’s how loom can help. Through July 1, 2020, Loom will: 

  • Remove the recording limit on the free plan (Basic) — what was 25 is now unlimited
  • 50% discount on for Pro subscriptions — what was $10/month is now $5/month
  •  Extend all trials of Loom Pro from 14 to 30 days
  • Loom Pro is now free for education.

They are committed to providing ongoing support, and to continuing to assess these changes as the situation evolves.

Google Ads

In addition to providing $340 million in ad credits, they also set up a fund that will support NGOs and financial institutions around the world to help provide small businesses with access to capital. This is in addition to the $15 million in cash grants is already providing to nonprofits to help bridge these gaps for SMBs. They are also providing $20 million in ad grants to community financial institutions specifically to run public service announcements on relief funds and other resources for SMBs.

The ad credits will be available to small and medium businesses, who advertise directly with Google or through partners, around the world with active accounts since Jan 1, 2019 and comply with all Google Ads T&Cs. You will be informed in the coming months through notifications within your Google Ads account. 

This Google Ads credit can be used at any point throughout the year and will expire on 31st Dec 2020. Any unused portion will be removed from Google Ads accounts.

These ad credits will be applicable across the Google Ads platform including Search, Display, and YouTube as well as all campaign types.


Slack is supporting all nonprofits and other organizations carrying out critical relief efforts during this time with free access to a Slack paid plan for three months. They are also offering free consultations to answer questions and share best practices for working remotely on their platform.

Paid plan features help support the work you do:

  • An unlimited message archive to let you see and search all your conversations
  • Unlimited app integrations to bring the tools you use every day right into Slack, like Google Docs or Zoom
  • Group calls with screen sharing for easy productivity
  • Guest accounts to work with people outside your team, like contractors or clients
  • Shared channels to collaborate in Slack with other organizations


As a cloud communications company with a global workforce, they are ready to virtually manage business continuity challenges - both for themselves and customers. They made communications globally accessible and seamless for many years and during this difficult time, they are doing their part to keep businesses and communities connected locally and globally.

Start a free video meeting with 8x8 Video Meetings. There are no time limits, no downloads and no registration required. They are also offering 30 days free of 8x8 Express, a complete small business phone system with unlimited calling, messaging and video conferencing. Here’s to everyone staying safe, healthy and productive.


During this difficult time, it's crucial for your organization to connect and get your important work done easily and securely, from anywhere. Keep your organization connected during the Coronavirus outbreak with RingCentral Office.

  • Video meetings: HD quality audio and video conferencing, screen sharing and more.
  • Messaging: Team messaging that’s perfect for collaboration with file sharing and more.
  • Phone: A robust and reliable business phone system, including business SMS and call management.

All healthcare providers, schools (K-12), community colleges, news and media, public sector, and non-profit organizations who are new customers and impacted by COVID-19 get free access to RingCentral Office. This includes 200 participants per video meeting.

Existing Office Essential and Standard customers can also benefit from the increased meeting participant limit.


In light of the COVID-19 pandemic that is affecting communities and businesses worldwide, Intermedia are committed to decreasing the risk and prioritizing the well-being of their community of stakeholders.

To help businesses and organizations that need to support remote workers with effective communications and productivity tools, Intermedia is now offering our AnyMeeting® video conferencing and webinar service at no cost through December 31, 2020.

Effective immediately, through the end of 2020, intermedia is offering:

  • Free Intermedia AnyMeeting Video Conferencing Pro licenses for our customers and partners. With Video Conferencing Pro, remote workers can hold global online meetings using high-definition video & audio conferencing, screen sharing, call recording, chats, note-taking, and more, with no restriction on meeting length.
  • One Free Webinar Pro license per account. Webinar Pro enables companies to hold larger live broadcast events for up to 200 people, such as corporate all-hands meetings, webinars, lectures, religious services, and other virtual events.

Zoho Remotely

We all know that face-to-face interactions and in-person collaborations are the best ways to work. The next best option is to work remotely. With the right set of apps, you can maintain a close-knit and productive working environment, no matter where your team is based.

Zoho Remotely will enable you to take your work remote by offering a complete suite of web and mobile apps that will help you communicate, collaborate and be productive.

Apps included in zoho remotely:

  • Cliq
  • Meeting
  • ShowTime
  • WorkDrive
  • Projects
  • Sprints
  • Assist
  • Lens
  • Writer
  • Sheet
  • Show

Remotely will remain free till July 1, 2020 by which time they hope the Coronavirus crisis tides over. We wish this is of help to all teams.

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